FAQs

How can I pay?: We accept Visa, Visa Delta, Visa Debit, Mastercard, Solo and Maestro. Cheques should be made payable to Borders Book Festival. Tickets must be paid for at time of booking and are nonrefundable.
Can I purchase tickets at the door of the event?: Tickets for the Borders Book Festival are limited and may therefore not be available for purchase at the door on the day of performance.
Do I qualify for a concession ticket?: Concession tickets (C) are available to students, registered disabled (plus one carer), registered unemployed, under 16s and Young Scot cardholders. Proof of entitlement will be required.
When will I receive my tickets?: We start posting tickets w/c 5th April, after which they should be with you 3-5 working days from when you place your order.
What are the Box Office opening times?: You can contact the Box Office by calling 0844 357 1060 Mon - Sat 10.00am - 5.00pm . An answerphone is available at all other times.
Are there facilities for those with additional needs?: All venues have wheelchair access. Please ask for individual venue access details when booking.; An induction loop system is available in the Harmony and Festival Marquees.
How long are the events?: Events are one hour long unless specified.
Is my seat reserved?: All seating is unreserved.
What happens if I arrive after the performance has started?: Events start punctually. Members of the audience may not be admitted after the beginning of events.